RETURNS & EXCHANGES
We hope that you will be absolutely delighted with your Jasmine Jeweller jewellery. If for any reason you are not entirely satisfied with your purchase, we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively, we will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order.
We do not accept returns, we only offer exchanges in Christmas time.
— We only accept exchange for sales made between December 1st and December 24th.
Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:
— Commissioned pieces (bespoke)
— Customised pieces
All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.
To return an online purchase, please contact info@jasminejeweller.com for further details. Please include your order number in the email.
Jasmine Jeweller does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. We recommend that UK items be sent by insured special delivery, and international items be sent using a secure and swift fully tracked service. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid.
If you are not based in the UK and would like to return an item, please note that a customs declaration form will be required on shipping. The goods will need to be correctly detailed as ‘RETURNED BRITISH GOODS’ in order to ensure that no additional customs fees are incurred on re-import to the UK. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.